Returns & Exchanges
At Zeen Go, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether it's a fit issue or a change of heart, our goal is to make your exchange or refund process as effortless as your style.
Initiate Your Request
Log into your Zeen Go account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Pack Your Items
Place the unwashed and unworn garments back into their original packaging, ensuring all designer tags and hygiene seals remain intact.
Ship It Back
Affix the provided return label to your package and drop it off at any authorized courier location or schedule a home pickup through our portal.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing